Insurers to Assist Flood-Impacted Customers, In-Person Meetings to Be Held at Geebung RSL, 3 Other Qld Locations

The Insurance Council of Australia (ICA) and insurers are scheduled to visit Geebung RSL and three other locations in Queensland this February 2023 to conduct in-person meetings with customers that were impacted by the devastation of last year’s floods.

The in-person meetings follow the second community information session by the ICA and insurers that was held in Rochester to assist policyholders that were affected by the October floods.

Four locations in southeast Queensland and another four locations in northern New South Wales will host the latest in-person meetings as part of the Australian insurance industry’s continuing efforts to assist policyholders that were affected by the floods and help them with their flood-related claims.

ICA and insurers’ in-person customer meetings to be held in SEQ are set to take place from midday to 8 pm, at the following locations:

  • February 20 (Monday): North Brisbane at Geebung RSL (323 Newman Rd, Geebung);
  • February 21 (Tuesday): Sunshine Coast at Maroochydore RSL (105 Memorial Ave, Maroochydore);
  • February 22 (Wednesday): South Brisbane at Coorparoo RSL (45 Holdsworth St, Coorparoo); and
  • February 23 (Thursday): Caboolture at Caboolture Sports Centre (Hasking St & Beerburrum Rd, Caboolture).

ICA CEO Andrew Hall said that 78 per cent of the more than 230,000 claims have so far been closed with the help of insurers by providing customers assistance in finalising assessments, repairs, rebuilds and completing claims.

The February-March 2022 is the country’s costliest flood in terms of insurance cost with an estimated total of $5.7 billion.

“As the one-year mark approaches, insurers are once again undertaking in-person consultations,” Mr Hall said.

“This will be the industry’s fourth visit to some locations, and each time the ICA and insurers return for these in-person meetings, we help people navigate the claim process and their recovery.”

Published 17-February-2023